We are here to help. Reach out to our team through any of the channels below and we will get back to you promptly.
Phone Support
Call or text us anytime
213-766-5819Have questions about Grok? Our team is ready to provide you with personalized support and guidance to help your business succeed.
Diffuse Digital Marketing (DBA Grok)
2042 Devonshire Drive
Napa, CA 94558
*Enterprise plans receive 24/7 support
Response times vary by plan. Starter and Plus plans receive support within 1–2 business days. Premium and Small Business plans get same-day responses during business hours. Business Pro and Enterprise plans have 24/7 priority support.
Yes, you can cancel your subscription anytime through your account settings or by contacting our billing team. Your access continues through the end of your current billing period, and you're eligible for our 30-day satisfaction guarantee.
Within 30 days of your purchase, you can request a refund by emailing help@groksolutions.com with your account details. Our refund policy covers most cases, and we'll process your request within 5–10 business days.
Yes, Business Pro and Enterprise customers have access to dedicated phone support and a dedicated account manager. For other plans, email is our primary support channel.
Absolutely. You can change your plan at any time through your account dashboard. Changes take effect immediately, and we'll adjust your billing accordingly.
If you discover a security vulnerability, please email help@groksolutions.com with the subject 'Security Report.' Please do not publicly disclose the issue until we have had a chance to review and address it.